At alfa66, we regard your privacy as a trust to be upheld wholeheartedly. This document clearly explains how we collect, use, store, and protect your personal data at all times.
Our Commitment: Alfa66 is committed to protecting every player's privacy. We never sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent.
This Privacy Policy ("Policy") describes how alfa66 ("we", "Platform") collects, uses, discloses, and protects your personal information when you use our website, mobile app, and services.
We understand that your trust is our most valuable asset. That is why every decision we make regarding your data always prioritizes your security and privacy. This policy is written in plain, easy-to-understand language so you truly know what happens with your information — not confusing legal jargon.
By using the alfa66 platform, you agree to the practices described in this Privacy Policy. This Policy should be read together with Terms and Conditions us and constitutes the entire agreement between you and alfa66 regarding the use of personal data.
Alfa66 collects various types of personal data depending on how you use our platform. Below is a summary of the data categories we may collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, IC/passport number | KYC verification, legal compliance |
| Contact | Email, phone number, address | Account communication, customer support |
| Finance | Bank details, e-wallet, transaction history | Processing deposits and withdrawals |
| Technical | IP address, device type, web browser | Security, fraud detection |
| Usage | Gaming history, preferences, login activity | Service improvement, personalised experience |
| Communication | Support chat records, emails, feedback | Complaint resolution, quality improvement |
We only collect data that is strictly necessary to deliver quality service to you. We do not collect sensitive information such as biometric data or medical information except in highly exceptional circumstances and with your explicit consent.
Alfa66 collects your personal data through transparent and responsible means. Here is an overview of the sources from which we gather the data we hold:
Note: We have never purchased or obtained your personal data from third-party sources without your knowledge. All data we hold is data you provided directly or generated through your use of our platform.
The personal data we collect is used solely for legitimate and reasonable purposes. The following are the primary purposes for which alfa66 uses your information:
We do not use your data for any purpose outside the list above without obtaining your consent first. Any new use of your data will be communicated to you via an in-account notification or email.
Alfa66 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where we may need to share your information:
Our Guarantee: Every third party we share your data with is required to sign a strict data protection agreement and is only permitted to use that data for the specified purpose. We have zero tolerance for any misuse of data by our partners.
The security of your data is a responsibility we take extremely seriously. Alfa66 implements multiple layers of technical and organizational security to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Shared Responsibility: While we do everything in our power to protect your data, security also depends on your actions. Please use a strong password, do not share your login credentials, and contact us immediately if you suspect any suspicious activity on your account.
Alfa66 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies for different purposes:
You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and experience of using the alfa66 platform.
As an alfa66 platform user, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or outdated, you have the right to request that we update it promptly.
Under certain circumstances, you may request that we delete your personal data from our systems.
You have the right to object to the processing of your data for direct marketing or profiling purposes.
You may request that we restrict the processing of your data in certain circumstances as defined by law.
You have the right to receive your data in a machine-readable format for transfer to another platform.
To exercise any of the above rights, please contact our customer support team via live chat or email at [email protected]. We will process your request within 30 business days.
Alfa66 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following are general guidelines for our data retention periods:
Once the retention period expires, your data will be securely deleted or anonymised in a manner that can no longer be linked to you as an individual.
In operating the platform globally, your personal data may be processed or stored on servers located outside Malaysia. Alfa66 ensures that any cross-border data transfer is carried out in compliance with high data protection standards.
Steps we take to protect your data during cross-border transfers include:
Protection Guarantee: Regardless of where your data is physically processed, the level of protection provided is always consistent with the standards set out in this Privacy Policy and applicable data protection laws.
The alfa66 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If we find that we have collected data from someone under the age of 18 without appropriate age verification, we will take immediate steps to:
We encourage parents and guardians to always monitor their children's online activities. If you suspect that a minor has registered an account on our platform, please contact our support team immediately.
Alfa66 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any amendments take effect upon publication on this website.
When we make material amendments, we will:
We encourage you to review this Privacy Policy periodically. Continued use of the alfa66 platform after amendments are published will be considered your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:
Every aspect of our data security is designed to ensure your personal information remains safe, private, and fully within your control.
The same 256-bit SSL technology used by leading banking institutions worldwide protects every transaction and communication you make on the alfa66 platform.
We have never and will never sell or rent your personal data to any third party for their own advertising or commercial purposes.
You have full control over your data. Request access, correction, or deletion at any time through our responsive support team.
Our security team monitors the platform 24 hours a day, 7 days a week to detect and respond to any security threats in real time.
Alfa66 operates in accordance with applicable data protection laws and undergoes periodic compliance audits by qualified independent parties.
We have a dedicated team handling privacy and data protection enquiries, ready to help you understand your rights and options.